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Shipping policy

Shipping/ Delivery Policy

Last updated: December 30, 2025

We deliver same day, every day Monday to Sunday. Orders placed within one hour of store closure typically ship the next business day.

Processing Time

  • Same Day or Next Day depending on when order was placed.
  • Once shipped, you’ll receive a tracking number via email or SMS.

Delivery Fees

  • Fees will vary based on distance from fulfillment location.

Order Tracking Track your package using the link in your shipping confirmation email.

Address Changes We cannot change addresses after an order ships. Double-check your details at checkout!

Online Guardian Ambassador
Your Online Guardian Ambassador
Your online pet health partner

Our Online Guardian Ambassador is here to help you find the perfect food, treats and supplements for your pet's individual needs — the same way our in-store Ambassadors do every day across our 12 valley locations.

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